Privacy Policy & Terms of Service
1. Introduction & Acceptance
Welcome to ONYX / SMMA. By accessing our website or utilizing our digital marketing services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and our Privacy Policy. Our operations are built on radical transparency and performance-led strategies designed to scale your business effectively.
2. Information Collection & Privacy
We respect your privacy. We collect personal data—including names, contact details, and business performance metrics—to deliver tailored marketing solutions. This information is processed securely and is never sold to third parties. We utilize industry-standard tracking technologies and cookies only to optimize campaign attribution and user experience on our digital assets.
3. Service Retainers & Terms
Our agency operates on defined monthly retainer agreements. Services include social strategy, expert platform management, and performance reporting. While we aim for specific ROI benchmarks, all results are subject to external factors including algorithm changes and market conditions. All payments are non-refundable once service execution has commenced for the active billing cycle.
4. Intellectual Property Rights
Unless otherwise agreed in a specific service contract, all proprietary marketing funnels, creative assets, and strategic frameworks developed by ONYX / SMMA remain our intellectual property. Upon full payment of all outstanding invoices, clients are granted a non-exclusive license to use the creative deliverables for their business operations.
5. Confidentiality & Security
We maintain strict confidentiality concerning your sensitive business data and advertising account performance. We implement robust security protocols to prevent unauthorized access. You agree to provide us with safe, delegated access to required platforms (e.g., Meta Business Suite) without sharing master administrative passwords.
6. Termination & Governing Law
Either party may terminate the engagement with written notice as defined in the service agreement. These terms are governed by the laws applicable to our primary jurisdiction. ONYX / SMMA reserves the right to update these terms at any time to reflect platform changes or regulatory updates. Continued use of our services constitutes acceptance of revised terms.